Terms and Conditions of Sale
Please read these Terms and Conditions carefully.
All prices quoted in Australian Dollars. Your credit card will be charged in Australian Dollars. Some banks and credit card companies charge a fee for currency conversion. Direct Bank Transfers from foreign banks will incur additional charges from Injalak Arts & Crafts.
Money Back Guarantee
It is very important to us that you are happy with your purchase, if not; we will fully refund you for the value of the art work, minus postage costs, once it has been returned to us. You must notify the Art Centre within 10 days of receiving the purchased item if you are dissatisfied and explain why. You need only pay the cost of returning the item to the Art Centre. The work must be returned in its original condition with all of its accompanying documentation and packaged correctly for the guarantee to apply.
Duties and Taxes
When shipping paintings overseas, the purchaser is liable for any duties or taxes payable specific to the country of import. Injalak Arts is not responsible, nor able to provide estimates for these charges. We recommend you contact your customs office for further information.
Injalak Arts & Crafts accepts Visa, MasterCard and direct bank transfer. Items are posted once payment has been confirmed. If paying by bank transfer we will provide details of our account including SWIFT code for international buyers. If paying by bank transfer please ensure that you reference your payment with your name and invoice number.
All information received from customers relating to payment details is strictly confidential.
We guarantee all items shown are authentic and, where relevant, the original work of the artist named. The item you receive will correspond with the item shown on the web site. Every painting is accompanied by a signed and dated ‘Certificate of Authenticity’ with a corresponding catalogue number which contains a story of the artwork and provides excellent provenance.
Postage and packaging
The cost of postage and packaging is additional to the cost of your purchase.
Injalak Arts & Crafts aims to provide the most economical and efficient method of delivering your purchase.
All packages up to 105cm in length are posted Registered Australia Post unless other specific delivery arrangements are made between Injalak Arts & Crafts and the purchaser. Larger packages will need to be freighted and we will advise on cost as requested. We take care with packaging all items and have transit insurance. Extra cover is available on request.
We are constrained by geography. In the dry season we get a mail service three times a week however in the wet season we can only send out parcels by post weekly and for general freight rely on intermediaries to deliver packages to freight companies. This can cause delays.
At any time of the year, if you require the article in a hurry please notify us and we will make every effort to dispatch as quickly as possible but cannot guarantee any delivery times.